FAQ
Your questions answered.
GENERAL
Forex trading refers to the buying and selling of foreign currencies with the aim of profiting from the difference in exchange rates. It is a popular form of investing that allows traders to speculate on the movements of currency pairs in the global financial markets.
A CFD, or Contract for Difference, is a financial instrument that allows traders to speculate on price movements in various financial markets, such as forex, stocks, commodities, and indices. When trading CFDs, traders don’t own the underlying asset but are instead trading on the price movements of that asset. The profit or loss is determined by the difference between the opening and closing price of the trade.
Leverage is a tool used in trading to amplify potential returns, but also increases the risk of losses. It allows traders to control larger positions with a smaller amount of capital. For example, if you have a leverage of 1:100, you can control a position of $10,000 with just $100 of your own capital.
Margin refers to the amount of funds required to open and maintain a trading position. It is a deposit made by the trader to the broker, which serves as collateral for any potential losses incurred while trading. The margin is calculated as a percentage of the total value of the position, and determines the level of leverage used in the trade.
Account
You can open an account by completing the registration process on our website, which involves providing your personal and financial information.
You will need to provide valid government-issued identification documents, such as a passport or driver’s license, and proof of address, such as a utility bill or bank statement.
Yes, you can have multiple trading accounts with us, but each account must have its own unique email address and cannot be used for any fraudulent or illegal activities.
You can request to close your account by submitting a request through our website or contacting our customer support team. Any remaining funds in your account will be transferred to your designated bank account or payment method.
Trading
To place a trade, you need to log in to your account, select the instrument you want to trade, set your parameters, and click "Buy" or "Sell."
The minimum trade size varies depending on the instrument you want to trade. Please check the product specification sheet or contact customer support for more information.
The trading hours vary depending on the instrument you want to trade. Please check the product specification sheet or contact customer support for more information.
The maximum leverage offered varies depending on the instrument you want to trade. Please check the product specification sheet or contact customer support for more information.
Platform
We offer our clients an innovative web-based platform of our own design that meets all generally accepted standards.
Yes, you can freely use the platform from all devices that have the ability to use a browser.
You do not need to install anything, as the platform works in a browser.
There are many features available on the platform, including pending orders, multi-windowing, mathematical indicators, and tools for graphical analysis.
Deposit and Withdrawal
You can make a deposit using Sepa online banking, Visa, Master Card, Maestro bank cards, and cryptocurrencies using Binance, MooPay, and Coinbase wallets.
There are no deposit fees. Withdrawal fees depend on your account type and can range from 0 to 3%.
You can withdraw your funds to a verified bank card (Visa, Master Card, Maestro), as well as cryptocurrencies BTC, ETH, USDT.
The time it takes to process a withdrawal depends on the withdrawal method you choose. Generally, withdrawals are processed within 1-5 business days, but some methods may take longer.
Market
The spread is the difference between the bid price and the ask price for a particular currency pair or CFD.
The commission is a fee charged by the broker for executing a trade.
Profit or loss is calculated based on the difference between the opening and closing prices of a trade, multiplied by the size of the position and the pip value.
The spread is the difference between the bid price and the ask price for a particular currency pair or CFD.
Risk Management
Stop-Loss is an order to close a position at a predetermined price in order to limit losses.
Take-Profit is an order to close a position at a predetermined price to lock in profits.
A Margin Call occurs when your account equity falls below the required margin level and you are asked to add more funds to your account.
To reduce trading risks, you can use risk management tools such as stop loss and take profit orders, trade with proper leverage, and diversify your portfolio.
Regulation
Yes, our company is regulated by [insert name of regulatory body].
We are overseen by [insert name of regulatory body/ies].
As a trader, you have certain protections in place, such as [insert relevant protections].
As a trader, you have certain protections in place, such as [insert relevant protections].
Technical
A pip is the smallest price movement that a currency pair can make. It stands for "percentage in point".
Lot size refers to the standardized trading amount used in forex trading. A standard lot is 100,000 units of a currency, a mini lot is 10,000 units, and a micro lot is 1,000 units.
Slippage occurs when a trade is executed at a different price than the one requested by the trader. This can happen due to high volatility, low liquidity, or delays in order execution.
A price gap is a sudden jump or drop in price between two consecutive trading periods. This can occur due to unexpected news or events affecting the market.
Education
We offer a range of educational resources such as Comprehensive Courses and Video Lessons to help traders of all levels improve their knowledge and skills.
We provide access to daily publications of fundamental and technical analysis, trend potential, and economic calendar tools.
We recommend traders to continually educate themselves by learning new strategies, following the latest market news and trends, and regularly practicing with a demo account.
Fundamental analysis involves analyzing economic and financial data, news releases, and geopolitical events to determine the value of an asset, while technical analysis involves analyzing charts, patterns, and indicators to identify potential trading opportunities.